Shipping policy
Shipping Policy
Welcome to Apex ! We understand how important it is for you to receive your orders promptly and efficiently. That's why we've outlined our shipping policy below to ensure you have a clear understanding of our shipping processes and timelines.
Processing Times
- Orders are processed within 1-5 business days.
- Business days are Monday through Friday, excluding holidays.
Shipping Methods and Delivery Times
- Standard Shipping: Estimated delivery within 2-8 business days.
- Expedited Shipping: Estimated delivery within 1 to 5 business days.
- International Shipping: Estimated delivery within 7 to 15 business days, depending on the destination country.
Please note, these are estimated delivery times and cannot be guaranteed. We do our best to meet these shipping estimates but cannot guarantee them.
Shipping Charges
- Shipping charges for your order will be calculated and displayed at checkout.
- Free standard shipping is available for Canada and USA
International Shipping
- We ship to select countries outside of Canada. The shipping cost will be calculated at checkout.
- International customers are responsible for customs duties and taxes imposed by their country.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email containing your tracking number.
- You can track your order on our website or directly through the carrier’s website.
Lost or Damaged Items
- In the unlikely event that your order is lost or damaged in transit, please contact us immediately.
- We will work with you to resolve the issue, whether it be replacing the item or issuing a refund.
Changes to Your Order
- If you need to make changes to your order or shipping address, please contact us within 3 hours of placing your order.
Contact Us
If you have any questions regarding our shipping policy, please contact us at support@apexcarbon.ca